Our Services

Customer Support

Customer Support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
In 'The Support Element', it is our endeavour to provide excellent customer support service which ensures in helping customers efficiently and in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. We assure of good service as 'the' most important things that can set your business apart from the others of its kind.

The direct benefit of entrusting The Support Element with your customer support activities are:

  • Retention of customers and expansion of customer base
  • Direct impact on business income
  • Efficient management of high call volumes
  • Robust call monitoring services

The various categories of services being offered under this section are as follows:

  • Sales Support - Inbound &Outbound sales, Up-Sell& Cross-Sell, Lead Generation, Order placements
  • General Enquiry - Query Management, End Customer Complaints Handling, Product Information Support, Order Enquiry
  • Billing Support - Bill generation, Payment enquiry, Account maintenance, Fraud management
  • Loyalty / Retention Management - Loyalty Management, Retention, Win back, Renewal, Conversion
  • Collections - Early, Middle, Late stage, Skip Trace, Dispute investigation and resolution, Credit Verification

Why does every company look to India for Customer Support?

Every service provider seeks the services of contact centre outsourced to India. This makes the country one of the most preferred outsourcing locations on the planet. The fact is that India accounts for more than two-thirds of the work in the outsourcing industry.

The major factors that prompt companies to opt for India include proficiency of communication, a large pool of trained and educated resources and technical infrastructure that supports advanced solutions. These activities facilitate inclusive management of business operations. In addition, the activities get streamlined automatically without compromising on the quality. Consequently, a company can remain at par with the global standards of service.

India has always fulfilled the expectations of its customers located in different parts of the world. The enterprises in India have made every possible effort to ensure that the convenience of their customers gets maximized to a level where everything appears to be easier than usual.